End-User Modelling of Quality for Web Components

Abstract

With years of frantic development, when release fast and release often was the man-datory rule for web technologies and services, the open source paradigm and onlinedistribution repositories have imposed de facto standards for quality assessment infast-paced innovation processes. Nowadays, however, in pursuit of productivity,security, and user satisfaction, the industry is beginning, through the introduction ofnew standards such as ECMAScript 6 or web components, to consider software engi-neering mandates for web technologies. This article reports a quality model alignedwith international standard ISO/IEC 25010, covering web components technology,which ultimately aims to improve adoption by the software engineering industry,traditionally wary of agile Internet practices, the open source paradigm, and publicrepositories. Our research also presents an experimentation platform on which endusers have validated the quality properties, highlighting the implicit connection withthe perceived quality. The key result of our research convinces us that user ratingsare suitable as a testing mechanism for product quality and quality-in-use metrics inorder to define an absolute scale of comparison for web component quality.